About Us

Back Support Systems, Inc is your resource for back and neck pain relief products. We’ve been manufacturing the highest quality products on the market for over 20 years. All of our products are eco-friendly and made in the USA.

We feature an exclusive line of back support products to help improve sleep and reduce pain. We manufacture mattresses, wedges, cervical (neck) pillows, thoracic & lumbar supports, pillows, hot/cold packs, pet beds and much more.

We are committed to the development of innovative, patented, healing, eco-friendly products that enhance your quality of life with a cutting edge focus on memory foam. There are many manufacturers of memory foam mattresses and bed toppers available today. We invite you to compare our quality and features to the leading brands and you will see why our customers sing our praises from the rooftops after they finally get a full night’s sleep and wake up refreshed.

Whether you have back pain or neck aches and need relief; or you’re looking for the best memory foam mattress or topper available – you have come to the right place.

Corporate Information: 

Back Support Systems, Inc was originally founded in 1989 by Jeff Kalatsky who is our current CEO and inspiration.. We currently serve customers in 4 different continents and are committed to both domestic and international expansion so that people and pets throughout the world can live a more comfortable life.

We’ve been exceptional since we started! We make all our products locally and have since Day 1.

All of our products are non-toxic, third-party verified clean, and made in the USA.

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Backorders will ship in 28 days.
Return Policy

Returns & Refunds

We want you to be happy with your order. Here is how returns work.

How long you have to return

You can return most items within 30 days of the day your order arrives.

Items that cannot be returned

Pillows are personal care items. Once a pillow has been opened or used, we cannot accept it back. This is to protect the health and safety of all our customers.

Who pays for return shipping

If we made a mistake — for example, the item arrived damaged or we sent the wrong one — we pay for return shipping. It costs you nothing.

If you simply no longer want the item — you are responsible for paying the return shipping.

Your refund

When you return an item, we refund the full price of the item.

After you hand your package to the shipping company, please allow up to four weeks to receive your refund. It is often faster. Here is what happens during that time:

5 to 10 business days for your package to reach us

3 to 5 business days for us to check it and approve your refund

5 to 10 business days for your bank to return the money to your account