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Privacy Policy

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology

The site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customize the site for visitors. Personal information is not collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail: Sales@1Bss.com

By Phone: 800-669-2225

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Return Policy

Returns & Refunds

We want you to be happy with your order. Here is how returns work.

How long you have to return

You can return most items within 30 days of the day your order arrives.

Items that cannot be returned

Pillows are personal care items. Once a pillow has been opened or used, we cannot accept it back. This is to protect the health and safety of all our customers.

Who pays for return shipping

If we made a mistake — for example, the item arrived damaged or we sent the wrong one — we pay for return shipping. It costs you nothing.

If you simply no longer want the item — you are responsible for paying the return shipping.

Your refund

When you return an item, we refund the full price of the item.

After you hand your package to the shipping company, please allow up to four weeks to receive your refund. It is often faster. Here is what happens during that time:

5 to 10 business days for your package to reach us

3 to 5 business days for us to check it and approve your refund

5 to 10 business days for your bank to return the money to your account